FAQs
Your Questions Answered: Everything You Need to Know About Our Office Furniture, Services & More
Products
We do a blend of new and used furniture.
We offer a wide range of pre-owned office furniture including Aeron chairs, task chairs, height adjustable desks, workstations, conference chairs, and lounge seating. You can browse our selection here.
No, we sell both new and pre-owned furniture to provide a range for our clients.
See manufacture list here.
Yes, many of our products are pre-owned, which promotes sustainability by reducing waste and minimizing the environmental impact of furniture production.
Yes, we provide tailored solutions to meet specific client requirements. If you have questions about a particular product, please contact our support team for assistance.
Ordering & Payment
Yes, we can provide samples for large orders based on the furniture type and minimum quantity.
Yes, we provide discounts for bulk orders, depending on the order size.
Lead times vary based on the size and specifics of the order. Contact our sales team for an estimate.
Submit an inquiry with the items you’re interested in, and our sales team will reach out promptly to assist with the process.
We accept cash, credit, check, ACH, and wire transfers.
Our scheduling department will notify you when your item(s) are ready to ship. You’ll receive updates throughout the shipping process.
No, we do not require a minimum order, allowing flexibility for all clients.
Changes or cancellations are only possible for orders involving pre-owned products. Please contact us immediately if adjustments are needed.
Shipping & Delivery
Delivery – TBD
Yes, in-person pickups are available. Please coordinate with our team to schedule a time.
We deliver throughout the Greater Bay Area.
No, we currently do not offer international shipping.
Shipping times depend on your order and location. Contact us if a specific timeline is requested.
Expedited shipping may be available. Please reach out to discuss your options.
In the event of a delay, we will notify you promptly and work to resolve the issue as quickly as possible.
Returns and Refunds
We have a customer-friendly return policy. Please contact our support team for specific details regarding returns and exchanges.
To initiate a return, reach out to our customer service team for guidance.
Restocking fees may apply depending on the type of furniture.
Yes, exchanges are possible. Pricing does not need to match.
Refunds are processed upon the return of the items.
Customer Support
Email or phone — **** info?
If you encounter an issue with your order, contact customer service or your sales representative for assistance.
Yes, we provide both live chat and phone support to assist with your inquiries.
Billing and Invoices
Contact customer support to request your invoice.
For large accounts, we require a 75% deposit, with the remaining balance due upon delivery.
Please contact our billing team to inquire about automated payment options.